Our Policies

Shopping

All shopping done on our website from browsing to purchase is done securely through Shopify.  No worries about sharing your information or selling it to 3rd parties.  We DON'T do that.  Your personal information is safe with us.

Shopify Secure

Shipping Policy

Almost all of our shipping is done via the USPS and most products ship on the same day as purchase unless it's a pre-order product. We can ship via a different carrier at the request of the customer at a cheaper rate.  

Please contact us for details. 

We ship everything with signature required upon delivery.  This protects our customers and us from theft.

We ship Internationally via USPS Priority Flat Rate. If you are in Canada we can ship via USPS First Class Package for a lower rate.  Please contact us for details.

Some larger packages occasionally need to be shipped using UPS Ground Service due to size.

INTL Rates are Based on USPS Shipping Calculator. If you have questions, please contact us for specific regional rates.

UPS & USPS Shipping

 

Return Policy

NEW ITEMS

Returnable within 7 days of delivery.

Custom Pedalboards - Due to the nature of additions, parts needed, and overall custom nature, we can not refund your money once parts are ordered and the build has begun. There are expenses that we must incur to create your custom board. Many of which, can not be refunded to us. If there is a problem, we will work directly with you, our customer to remedy the issue, and make sure that you are completely satisfied.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping charges and a 15% restocking fee.

Special Conditions

We strive to be the best at customer service and customer satisfaction. Please let us know if you have any issues with your purchase immediately so we can take care of you as quick as possible. As always, Thank You for shopping with KYHBPB.

 

Have any additional questions?  Send us a message.  Use the form below. 

Sale

Unavailable

Sold Out